Performance management is the process of creating a work environment or setting in which people are enabled to perform to the best of their abilities. Performance management is a whole work system that begins when a job is defined as needed. It ends when an employee leaves your organization.
Too often in the past, we have seen performance management as a process managed by the Human Resources Department to rate people for their performance appraisal and annual review and to ensure all people are being provided with training. It is far more than this. It is a process to be owned by operational managers to provide clarity of expectations and consequent delivery for all their direct reports and to ensure that all activities are aligned with delivering the strategy of the organization.
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